My client doesn't receive login details after a purchase. What should I do?

The "login" email is only sent once, specifically when a new follower or client becomes a member for the very first time. If your client is already a member, this email will not be sent again.

If you are testing the flow as an admin and using your own email address, you may encounter this issue. To resolve it, you can delete your email address from the people list in Kajabi and test the process again using a fresh or new email address that isn't already known in Kajabi.

By using a new email address, the system will recognize it as a new customer and send the login details accordingly.

Note to admins and testers

We see that people try to test their product funnels multiple times with the same email address. This does not work. You will not get log-in details multiple times and you cannot granted an offer that was already granted.

To test you own funnels, you can:

• Delete your email address from the contacts
• Use a different email for every test
  • If you have gmail you can add a plus and text to your email address to create multiple email addresses that all work as the origional address
  • for example:
  • myname+test1@gmail.com
  • myname+mondaytest23@gmail.com
  • myname+anythingwilldoaftertheplus@gmail.com