What to do when I see a charge back in Mollie?

When you encounter a chargeback in Mollie, which occurs when a payment is refused by either the client or their bank, there are several steps you can take to address the situation:

1. Contact your client: Reach out to your client to inquire about the reason for the chargeback. Discuss the issue with them and request that they make a manual payment to resolve the situation.
2. Send a Mollie-Plink payment link: If appropriate, you can generate a Mollie-Plink payment link and provide it to your client. This link allows them to make a payment directly through Mollie to settle the chargeback.
3. Stop their Linktopay account and revoke access: In more severe cases or if attempts to resolve the chargeback are unsuccessful, you may choose to stop the client's Linktopay account. This action will revoke their access to your Kajabi products.

Please note that while Linktopay and Mollie cannot directly resolve chargebacks on your behalf, these options provide you with possible courses of action to address the situation and seek resolution with your client.